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  1. XOUXOU Help Center
  2. XOUXOU Help Center

XOUXOU Help Center

Product and Sustainability

  • What is MagSafe?
  • Care Instructions for XOUXOU Bags
  • Which phones does the Silicone X fit?
  • How do pre-orders work?
  • Is it possible to buy gift cards?
  • Are there only Phone Necklaces for iPhones?
  • See all 12 articles

Shipping and Shipping Cost

  • Do I have to pay additional customs fees?
  • What are your shipping rates?
  • Which countries do you deliver to?
  • Are there any current shipping restrictions?

Claims

  • How do I file a claim (retail)?
  • How do I file a claim?

My Order

  • 3 for 2 Sale
  • Do I have to be registered as a customer to order?
  • I didn't get an order confirmation or shipping notification yet.
  • Can I change or cancel my order?

Returns

  • Can I request a switch of my returned item to a different phone model or color?
  • I got a refund notification but the money was not transferred back to me yet. What can I do now?
  • An article was missing in my order. What can I do now?
  • I received the wrong product. What can I do now?
  • How do I get a return label?

Payment

  • Which payment methods do you offer?
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