I got a refund notification but the money was not transferred back to me yet. What can I do now?

Depending on the credit institution, it can take up to 7 business days until your refund is visible. You can find our refund under the name: Keep Moving GmbH

If you have not received your refund after 7 business days, please send us an email to: support@xouxouberlin.com

Was this article helpful?
2 out of 11 found this helpful