Can I change or cancel my order?

Unfortunately, we cannot change orders after completion. It is also not possible to cancel the order, as your package is already being packed and labelled by our shipping partner.

A return is no problem. Simply send the article back to us:

xouxou Berlin
c/o eCom Logistik GmbH
Straße der Einheit 142-148
14612 Falkensee

Please include the order number and the full customer name so that we can identify the order correctly.

As soon as we receive the return, we will refund the full purchase price within the following three working days using the original payment method send you an e-mail.

Was this article helpful?
9 out of 56 found this helpful